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Managed IT · Microsoft 365 Specialists · Sydney, Melbourne, Brisbane + Remote

IT that runs itself. Microsoft 365 that just works.

Nefalim is a Sydney-based MSP specialising in Microsoft 365 — with cyber security, cloud hosting, backup, and phone systems, plus (for businesses ready for it) proper AI and Claude enablement. All from one team.

Contact Us +61 2 8000 8777
Contoso Workspace
Migration complete
Service area
Microsoft 365AzureAWSClaudeMCP3CX / VoIPGoogle WorkspaceSlackMicrosoft 365AzureAWSClaudeMCP3CX / VoIPGoogle WorkspaceSlack
09
services under one MSP, one point of contact
03
AU cities served, plus remote clients worldwide
2021
trusted by Sydney businesses since
Why Nefalim

Your systems, actually monitored

  • Proactive monitoring catches problems before your staff do
  • Senior technicians handle support directly — no tiered call centre
  • Fixed monthly pricing, scoped during a free IT audit
Server room infrastructure Nefalim manages for clients
What we do

Nine services, one MSP.

Managed IT and Microsoft 365 are the core of what we do — cyber security, cloud, backup, phone systems, and AI enablement all sit under the same support desk.

Recent work

The kind of problems we solve

Representative examples of the work — the specifics change per client, the pattern doesn't.

M365-02 · Migration

Google Workspace to M365, over a weekend

Full mailbox and file migration scheduled outside business hours — staff logged in Monday morning and nothing had changed except the login screen.

BDR-04 · Recovery

Same-day recovery after a hardware failure

A failed on-site server was fully restored from backup within the day, with no data loss and no lost billing hours.

AI-07 · Automation

Weekly reporting, automated

Claude now pulls data from spreadsheets every Monday and drafts a formatted client update — ready to review, not to write from scratch.

Representative examples used to illustrate the kind of work we do — not claimed client case studies.
Services

What's included, by service

Every plan starts with a free IT audit — we scope exactly what's included before you commit to anything.

MSP-01Managed IT Services

What's included

  • Proactive monitoring of servers, workstations and network devices
  • Unlimited remote helpdesk support
  • Patch management and software updates
  • Vendor management — ISPs and software vendors, one call
  • Monthly plain-language system health reporting
Best forBusinesses with 5–150 staff who want IT handled end-to-end without hiring an internal team.
M365-02Microsoft 365

What's included

  • Tenant setup and configuration
  • Migration from Google Workspace, cPanel, or legacy email with zero data loss
  • License auditing and cost review
  • SharePoint and Teams rollout with staff training
Best forTeams standardising on Microsoft, or migrating off another email platform.
SEC-03Cyber Security

What's included

  • Endpoint protection and monitoring on every device
  • Email security and phishing filtering
  • Staff security-awareness training
  • Incident response planning
  • Regular vulnerability reviews
Best forAny business handling customer data, payments, or confidential records.
BDR-04Backup & Disaster Recovery

What's included

  • Automated daily backups, local and offsite
  • Documented recovery procedures
  • Regular restore testing — an untested backup is a guess
  • Rapid recovery support if something goes wrong
Best forAny business that can't afford to lose a day of data.
CLD-05AWS & Azure Cloud Hosting

What's included

  • Cloud architecture and migration planning
  • Server provisioning and configuration
  • Cost optimisation reviews
  • Ongoing monitoring and scaling support
Best forBusinesses outgrowing on-premise servers or shared hosting.
TEL-06Phone Systems

What's included

  • Cloud VoIP setup and number porting
  • Call routing, voicemail-to-email
  • Mobile app so staff can answer the office line anywhere
  • Migration off ageing on-premise PBX systems
Best forGrowing teams or businesses moving off an ageing on-premise phone system.
NET-07Network & Wi-Fi Infrastructure

What's included

  • Business-grade Wi-Fi design and installation
  • Structured cabling for new offices and fit-outs
  • Network segmentation (VLANs) for security and guest access
  • Ongoing monitoring for dead zones and outages
Best forNew offices, fit-outs, or eliminating dead Wi-Fi zones and dropouts.
CIO-08IT Strategy & vCIO

What's included

  • Quarterly technology roadmap and budget planning
  • Vendor selection and contract review
  • Hardware lifecycle planning — what to replace, and when
  • Board-ready reporting on IT risk and spend
Best forGrowing businesses that want a technology plan, not just technology fixes.
AI-09AI & Automation

What's included

  • Claude/AI enablement scoped to your actual workflows
  • MCP integrations connecting your tools and data
  • Custom agents for support, reporting, and repetitive tasks
  • Guardrails and staff training so it's trustworthy

See it in action

#ops-automation
Can you have Claude pull our weekly tasks and draft the client update?
Nefalim-configured agentDraft's ready — pulled 14 tasks, flagged 2 overdue, and formatted it to your usual template.
Best forExisting IT clients who want to add AI without the guesswork.
About Nefalim

An IT partner, not a ticket queue

Nefalim team reviewing a client's systems

Nefalim has supported Australian businesses since 2021, starting in Sydney and now working with clients across Sydney, Melbourne, Brisbane, and remotely worldwide. Microsoft 365 is where we started and remains a core specialty — migrations, licensing, and day-to-day support that doesn't break your inbox — backed by full managed IT, cyber security, cloud hosting, backup, and phone systems.

We're small enough that the person who scopes your systems is the same person who answers when something breaks, and experienced enough to run migrations and security programs for businesses that can't afford downtime.

More recently, that's extended to AI: for clients who are ready, we help implement Claude properly — connected to your real tools and data, not a generic chatbot bolted on — using the same team that already runs your IT.

  1. 01
    Listen firstWe scope your systems and goals before recommending anything — no upsells you don't need.
  2. 02
    Fix it directlySenior technicians handle support personally — not a rotating, tiered call centre.
  3. 03
    Migrate without dramaEmail and M365 migrations are scheduled and communicated so your team barely notices the switch.
  4. 04
    Report plainlyMonthly reporting on system health, in language a non-technical owner can act on.
  5. 05
    Grow with youAdd cyber security, cloud, or AI enablement later without changing providers or losing context.
FAQ

Common questions

What is a Managed IT Service Provider (MSP)?

A Managed IT Service Provider monitors, maintains, and supports a business's IT systems on an ongoing basis for a fixed monthly fee, instead of billing per callout when something breaks. Nefalim acts as an outsourced IT department for small and medium Australian businesses.

Does Nefalim specialise in Microsoft 365?

Yes. Microsoft 365 migration, licensing, and support is a core specialty alongside general managed IT — including migrations from Google Workspace, cPanel, or legacy email with no data loss.

What services does Nefalim offer?

Managed IT Services, Microsoft 365, Cyber Security, Backup & Disaster Recovery, AWS & Azure Cloud Hosting, Phone Systems, Network & Wi-Fi Infrastructure, IT Strategy & vCIO, and AI & Automation (Claude/LLM enablement).

What's included in your managed IT service plans?

Plans typically include proactive monitoring, unlimited remote helpdesk support, patch management, vendor management, and monthly reporting. Exact inclusions are scoped to each business during a free IT audit.

How much do your IT services cost?

Managed IT plans are quoted per business based on headcount, systems in use, and support needs, then billed as a fixed monthly fee. We provide a fixed-fee quote after a free initial IT audit.

Do you offer one-time or project-based IT support?

Yes. Alongside ongoing managed IT plans, we take on standalone projects such as email and cloud migrations, phone system rollouts, and disaster recovery setup.

Do you help with AI or Claude, or just traditional IT?

Both. Alongside core managed IT and Microsoft 365 support, we help businesses properly implement Claude and other AI tools — connecting them to real data via MCP, building custom agents, and training staff — so AI adoption isn't guesswork.

Contact

Get a free IT audit

Tell us about your systems and we'll respond with next steps — no obligation, no hard sell.

Nefalim technician at work
Based inSydney, Australia — working with clients remotely worldwide
Service area
We usually reply the same business day.